Our Approach National Key Accounts

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DATA & COMMUNICATIONS

National Key Accounts

O’Donnell Griffin offers national customers a Single Point Solution to their national electrical and communications engineering needs.

Whether it is design, installation or maintenance services, O’Donnell Griffin has the capability and resources to provide customers with consistent and cost effective programs across Australia and New Zealand.

Using our 24/7 telephone number 1300 100 ODG (1300 100 634), for Australia or 0800 800 105 for New Zealand, O'Donnell Griffin customers have access to our own in-house National Service Centre. During normal business hours, calls to this number will be routed to O’Donnell Griffin’s nearest office. After hours, the call will be answered by our National Service Centre team. We provide accurate recording and progress reporting of all service calls, and tailor specific National Service Centre solutions to meet our customer’s specific needs.

Some of the customer benefits of choosing O’Donnell Griffin as your national service provider are as follows:

Our Strengths	Key Capability	Customer Benefits
National Account Management Model	Central reporting National service program analysis Dedicated account manager National pricing model	Streamlined reporting Standard services and pricing Single point of contact Cost reduction initiatives and continuous improvement
Local Presence	25 branches across AU & NZ Local relationships	National delivery solution through familiar and local teams Rapid response times
Delivery Consistency	Accredited Quality Assurance processes Standard work methods and procedures Skills development and training	Consistent programs across multiple assets Quality workmanship Energy efficient technologies
Proven Qualifications and Experience	More than 100 years experience	Service provider with a strong track record Commitment to deliver results
Ability to provide a range of complimentary services	Our sister company, Haden, is a leading air conditioning and mechanical engineering service provider	Cost savings Reduced sub-contractor management.